Bridge Paddocks – Coven
Last updated: 6 August 2026

Bridge Paddocks respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains what information we collect when you use our website, make or manage a booking, contact us or visit Bridge Paddocks, and how that information is used and protected.

1. Who We Are

Bridge Paddocks operates private dog exercise paddocks in Coven, Staffordshire.

For the purposes of UK data protection law, Bridge Paddocks is the data controller for the personal information that we collect and process.

If you have any questions about this Privacy Policy or how we use your information, please contact us:

Bridge Paddocks
Coven, Staffordshire
Email: [INSERT EMAIL ADDRESS]

2. Information We Collect

Depending on how you use our website and services, we may collect information including:

  • Your name
  • Email address
  • Telephone number
  • Booking dates and times
  • Information associated with your booking
  • Communications you send to us
  • Payment and transaction information
  • Technical information such as your IP address, browser type and device type
  • Website usage and analytics information
  • CCTV images when visiting Bridge Paddocks

We only collect information that is reasonably required to provide our services, manage our business, maintain the security and welfare of our site and improve our website.

3. Online Bookings and Booking Management

When you make a booking through our website, we collect the information necessary to reserve the paddock and administer your booking.

This information may be used to:

  • Confirm and manage your booking
  • Allow you to amend or review a booking
  • Send booking confirmations and essential service information
  • Process payments
  • Contact you regarding your booking
  • Maintain appropriate business and accounting records
  • Resolve queries, complaints or disputes

Where personal information is required to provide a booking you have requested, our lawful basis for processing it will normally be the performance of a contract with you or taking steps at your request before entering into a contract.

We may also process certain information where necessary to meet a legal obligation or where we have a legitimate business interest in operating, protecting and improving Bridge Paddocks.

4. Payments

Payments made through our website may be processed by a third-party payment provider.

Where a third-party payment processor is used, payment information is handled in accordance with that provider’s own privacy and security arrangements. Bridge Paddocks does not normally receive or retain your complete debit or credit card details.

We may retain transaction information such as the amount paid, payment status, transaction reference and date where this is required for booking administration, accounting or legal purposes.

5. Cookies

Our website uses cookies and similar technologies.

Some cookies are necessary for the website and booking system to operate correctly. These may be used to:

  • Maintain your booking session
  • Remember selections during the booking process
  • Allow you to securely manage a booking
  • Provide essential website functionality
  • Maintain website security
  • Remember cookie preferences

These cookies may be necessary to provide a service that you have requested and cannot always be disabled without affecting the operation of the website.

We may also use optional cookies or similar technologies for analytics and other non-essential purposes.

Where consent is legally required, these technologies will not be activated until you have made your choice through our cookie controls.

You can change your cookie preferences using the cookie controls provided on our website.

6. Google Analytics

We use Google Analytics to help us understand how visitors use our website.

This may provide information such as:

  • Pages visited
  • Approximate number of visitors
  • Time spent on the website
  • How visitors arrived at the website
  • General device and browser information
  • General geographic information

We use this information to understand the performance of our website and identify ways we can improve it.

Depending on the way our analytics services are configured, analytics technologies will either operate in accordance with the applicable statistical analytics exemption or will only be used with your consent.

Where consent is required, you can decline analytics cookies without preventing you from making a booking or using the essential features of our website.

Google processes information in accordance with its own privacy policies and data protection arrangements.

7. CCTV at Bridge Paddocks

CCTV is in operation at Bridge Paddocks.

Cameras are used for legitimate security, safety and welfare purposes, including:

  • Protecting customers, staff and visitors
  • Monitoring the safety and welfare of dogs using the facilities
  • Protecting the paddocks, equipment and property
  • Preventing and detecting theft, vandalism or other unlawful activity
  • Investigating accidents, incidents, complaints or security concerns

Our lawful basis for operating CCTV is our legitimate interest in maintaining a safe and secure environment and protecting our customers, animals, staff and property.

CCTV is monitored and accessed only by authorised Bridge Paddocks staff. We do not employ an external security company to routinely monitor our cameras.

Recordings are stored securely and access is restricted.

CCTV footage will not ordinarily be shared outside Bridge Paddocks. However, footage may be disclosed where reasonably necessary, for example to the police, other law-enforcement authorities, our insurers or legal advisers in connection with an incident, claim, investigation or where disclosure is required by law.

CCTV footage is normally retained for [INSERT RETENTION PERIOD], after which it is automatically overwritten or securely deleted unless a particular recording needs to be retained for the investigation of an incident, complaint, legal claim or other legitimate reason.

Appropriate CCTV signage is displayed at the site to make visitors aware that recording is taking place.

8. Who We Share Information With

We do not sell your personal information.

Where necessary for the operation of our business, information may be processed by carefully selected service providers, including:

  • Website hosting and IT providers
  • Online booking system providers
  • Payment processors
  • Email and communication providers
  • Website analytics providers such as Google
  • Professional advisers, insurers or accountants
  • Law-enforcement or regulatory authorities where appropriate or legally required

We only disclose information where there is an appropriate reason for doing so.

Some technology providers may process information outside the United Kingdom. Where this happens, we take appropriate steps to ensure that applicable data protection requirements and safeguards are followed.

9. How Long We Keep Your Information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including providing our services and meeting accounting, legal, regulatory or dispute-resolution requirements.

Different categories of information may therefore be retained for different periods.

When information is no longer required, it will be deleted, anonymised or securely disposed of.

CCTV recordings are subject to the separate retention period described in the CCTV section above.

10. Keeping Your Information Secure

Bridge Paddocks takes reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.

Access to personal information, including CCTV recordings, is restricted to those who have a legitimate need to access it.

11. Your Rights

Depending on the circumstances, UK data protection law gives you a number of rights over your personal information. These can include the right to:

  • Request access to personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your information in certain circumstances
  • Request restriction of processing
  • Object to certain uses of your information
  • Request the transfer of certain information
  • Withdraw consent where processing is based upon consent

Not all of these rights apply in every circumstance.

If you wish to exercise a data protection right, including requesting access to CCTV footage in which you appear, please contact Bridge Paddocks using the contact details above.

We may need to ask for information to confirm your identity before releasing personal information.

12. Complaints

If you have a concern about how Bridge Paddocks has handled your personal information, please contact us in the first instance using the details above.

We will acknowledge a data protection complaint within 30 days and take appropriate steps to investigate it without undue delay.

You also have the right to raise a concern with the Information Commissioner’s Office (ICO), the UK’s independent data protection regulator.

Further information is available at www.ico.org.uk.

13. Changes to This Privacy Policy

We may update this Privacy Policy occasionally to reflect changes to our services, website, technology or legal requirements.

The latest version will always be published on our website with the date of the most recent update shown at the top of this page.